Reference

How tj333 Handles Your Personal Information

Your account with tj333 connects to real payment rails — bKash, Nagad, Rocket — so understanding exactly what data we collect, how we store it, and who can access it is something we take seriously.

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tj333 How tj333 Handles Your Personal Information
tj333 What Information We Collect and Why

What Information We Collect and Why

When you open an account, we collect your name, contact details and the mobile wallet identifiers tied to your bKash, Nagad or Rocket account so deposits and withdrawals can route correctly. We also log device type, session activity and the browser or app version you used — this helps us spot unusual access patterns before they become a problem. We do not

sell your personal data to third parties. Transaction records tied to Nagad or Rocket payments are retained as long as your account is active and for the period required by our operating obligations. You can request a summary of what we hold by contacting support.

PRIVACY HELP PATHS

Getting Help With Your Privacy Questions

If something about how your data is handled is unclear — whether it relates to your bKash wallet link, your account verification records, or a data-access request — our support team handles these directly. Raise your concern through any of the channels below and we will respond with the specific detail you need, not a copy-paste reply.

Team online

Live Chat Support

Open the live chat from your account dashboard. Describe your data concern — wallet linkage, stored records or access request — and an agent will walk you through the exact steps.

Email Data Request

Send a written data-access or deletion request to our support email. Include your registered mobile number and the wallet type — bKash, Nagad or Rocket — so we can locate your records quickly.

Account Settings Path

Log into your account, go to Account Settings, then Privacy. From there you can review linked wallet numbers, active sessions and the device list associated with your profile.

HOW WE PROTECT YOU

The Practices That Keep Your Data Safe

We have built our data-handling around a few non-negotiable standards. These are not marketing statements — they are the actual practices applied to every account, from the moment you link a bKash number to the moment you close a session from Dhaka or anywhere else in Bangladesh. Availability of specific features depends on your local law and eligible regions.

SSL Encryption on All Transfers

Every data exchange between your device and our servers — including bKash, Nagad and Rocket wallet details — runs over SSL encryption. This applies to mobile app sessions and browser access equally.

Minimal Data Collection

We collect only what is needed to operate your account and process payments. We do not request document scans beyond what verification requires and we do not store payment PINs at any point.

Session Monitoring for Unusual Access

Our system flags logins from unrecognised devices or locations. If an unfamiliar session appears on your account, you will receive an alert and can terminate that session from Account Settings.

Controlled Internal Access

Access to your personal records inside our team is role-restricted. Only staff with a verified operational need — such as resolving a Rocket payment dispute — can view your account data.

Key Privacy Terms You Should Know

These definitions cover the specific language used in our privacy practices. If you come across a term in our communications or account settings that is unclear, this is where to check first.

01
What does 'personal data' mean in our privacy context?

Personal data is any information that identifies you — your name, mobile number, bKash or Nagad wallet ID, email address, or device identifiers linked to your account.

02
What is a KYC check?

KYC stands for Know Your Customer. It is the identity verification step we run to confirm your account belongs to you, typically triggered before larger withdrawals or wallet changes.

03
What does 'data retention' mean?

Data retention refers to how long we keep your personal records after account activity. We hold data for the period required by our operating obligations, then delete or anonymise it.

04
What is a data-access request?

A data-access request is your formal ask to see what personal information we hold about you. Submit one via email or live chat, referencing your registered mobile number.

05
What does 'third-party sharing' mean here?

Third-party sharing means passing your data to an outside organisation. We do not sell your data. Sharing happens only with payment processors like bKash or Rocket where it is operationally required.

06
What is an active session in my account?

An active session is any current login to your account on a device. You can view all active sessions in Account Settings and end any session you do not recognise immediately.

What You Ask Us About Data and Privacy

These are the actual questions we hear from people in Bangladesh who want to understand how their account data is managed. The answers here are specific to how tj333 operates — not generic policy language.

Yes, we store the wallet number you register for deposits and withdrawals so payments route correctly. It is encrypted at rest and only used for transaction processing — never shared for marketing purposes.

You can request data deletion by contacting support via live chat or email. We will confirm what can be removed immediately and what must be retained for operational or legal reasons before acting.

Access is role-restricted. An agent resolving a Rocket payment dispute, for example, can view relevant transaction records but cannot access your full profile without an operational reason.

After account closure, we retain records for the period required by our operating obligations, then delete or anonymise them. Your wallet numbers and personal details are not kept beyond that window.

We apply the same data-handling standards to all accounts. Availability of specific features and the data we are required to retain depends on your local law and eligible regions at the time of registration.

Log in, open Account Settings, then select Privacy or Active Sessions. You will see each device listed with its last login time. Tap any entry to end that session if you do not recognise it.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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